Safety Procedures for Vehicle Sales

Procedures for the safe handling of test drives, selling vehicles, and trade evaluations in today’s climate

** For the safety of our customer’s and employee’s there are no exceptions to this handling process****

Contactless test drives by appointment only

· Copy of driver’s license and insurance card emailed prior to appointment

• No more than 1 appointment per hour.

· Must follow social distance at all times 6 feet apart

· Vehicle ready for test drive. Use supplied rubber gloves when getting vehicle ready and wipe down prior to customer arrival with dealer tag attached. Depose of gloves in outside garbage before re-entering building.

· Customer calls when they arrive at the dealership. They need to call and advise us they are here on the lot. Go out with gloves to verify by their license it is them. Unlock vehicle and place key inside for the customer while maintaining social distance.

· Customer calls when vehicle test drive is over. You can go over the details by phone or face time. Go out with gloves and retrieve plate and keys and spray with disinfectant before reentering dealership.

· The rest of interaction following the test drive will be by phone, text, email, or facetime.

· No customers enter the showroom as per state guidelines.

Selling a vehicle electronically

· Send the information for quotes by email to the Manager. Once a deal has been agreed to we will need all the stipulations and documents we normally collect by email until our digital retailing online is up and running. This should be ready very soon. The customer will be able to upload their documents. Credit apps will be done through our websites.

· Once approved the finance manager will send the menu electronically for additional ways to protect their investment. The finance manager will call the customer to go over the menu and titling of the vehicle.

· Finance manager will print required documents and highlight the area that need to be signed or initialed. The document will be shipped out with ups and a return envelope inside. When the customer receives paperwork they will sign and return. If the customer has questions on the paperwork the Finance Manager will be available to answer them.

· Once the paperwork is back we will verify all items are correctly signed an appointment for delivery will be made. No more than one an hour.

· For delivery follow same procedure as test drive minus the dealer tag and go over the features of vehicle via facetime or phone.

· We will suggest that we would owe the customer a detail rather the have someone in their car for an extended period of time,

· If the customer insists on a detail we will be able to get it done but the vehicle will need to sit for 24 hours before pickup.

· We will not be able to perform locates for vehicles.

Trade evaluations

· We can do most online but for a final number we will need to see vehicle.

· For a final evaluation of trade customer would bring vehicle to dealership while staying in vehicle. The manager doing the appraisal will contact the customer by phone and ask them to operate items in the vehicle for a proper appraisal along with them moving the vehicle as requested for any noise evaluations.